Business Details
43 Years
experience
Your Trusted Auto Repair Partner in Rochester
Tilson's Auto Repair has been serving Rochester, MN since 1983 with a commitment to exceeding the typical auto repair experience. Our family-owned business prioritizes people over profit, fostering respect, accountability, and honest communication within our team. We deliver exceptional service by treating customers as we would like to be treated, maintaining a safe work environment, and contributing positively to our community. Our core values ensure we never compromise quality, service, or reputation while building trusting relationships with customers, suppliers, and employees. We specialize in full-service auto repair for all makes and models, utilizing cutting-edge diagnostic tools and ASE-certified technicians.Our digital workflow provides transparent communication through detailed vehicle health reports and photo documentation. We back our work with a 3-year/36,000-mile warranty and offer loaner vehicles, shuttle service, and financing options. Our mission extends beyond repairswe actively support local nonprofits through our 'Tilson's Gives Back' program. With over four decades of experience, we combine technical expertise with personalized service to ensure customer satisfaction. Our shop goals emphasize efficiency, accuracy, and maintaining the highest standards of workmanship and customer care.
Services
Auto Repair
Scheduled Maintenance
Brake Services
Diagnostic Testing
Fleet Services
Hybrid Repair
Tire Replacement
Transmission Repair
Digital Inspections
Preventative Maintenance
Details
- Year established: 1983
Highlights and features
- We have over 40 years of combined experience in automotive repair
- Our ASE-certified technicians use cutting-edge diagnostic technology
- We offer a 3-year/36,000-mile warranty on all repairs
- Our digital inspection system provides complete transparency
- Family-owned business actively supporting local nonprofits
Associations and certifications
- ASE-Certified
What people say
Great customer service
Honest recommendations
Quick repairs
Excellent communication
Community involvement
Services
Auto Repair
Tilson's Auto Repair offers comprehensive vehicle repair services for all makes and models. Our ASE-certified technicians diagnose and fix mechanical issues using advanced diagnostic equipment. We prioritize transparent communication throughout the repair process while maintaining dealership-quality standards at competitive prices.
Scheduled Maintenance
Our scheduled maintenance services include oil changes, 30/60/90K services, and timing belt replacements. We follow manufacturer-recommended maintenance schedules to ensure vehicle longevity. Customers receive detailed vehicle health reports after each service visit to plan future maintenance needs effectively.
Digital Inspections
Our SmartFlow digital inspection system provides visual documentation of vehicle issues through photo evidence and comprehensive health scores. This technology enables two-way digital communication for repair approvals while maintaining complete transparency about required maintenance and repairs.
Hybrid Repair
Specialized hybrid and electric vehicle repair services performed by technicians with advanced training in alternative fuel systems. We maintain proper tools and certifications to service modern hybrid technology while providing the same quality standards as conventional vehicle repairs.
Fleet Services
Comprehensive fleet maintenance solutions for businesses managing multiple vehicles. Our services include scheduled maintenance, emergency repairs, and detailed service reporting to help fleet operators maintain vehicle reliability and operational efficiency across their entire vehicle inventory.
People
Ben Tilson Sr
Owner
Third-generation automotive professional with over 40 years experience in Rochester's auto repair industry. Leads shop operations while maintaining active involvement in community outreach programs through Tilson's Gives Back initiative.
Ben Tilson Jr
Owner
Second-generation technician who transitioned from hands-on repair work to management. Focuses on implementing digital workflow improvements while maintaining technical oversight of complex repair projects.
Joe Tilson
Owner
Service advisor with extensive customer relations experience. Manages client communications and coordinates community engagement efforts while ensuring consistent application of the shop's core values.
Questions
What services does Tilson's Auto Repair offer?
We provide full-service auto repair including diagnostics, brake services, transmission repair, hybrid vehicle maintenance, scheduled maintenance, fleet services, and digital inspections for all makes and models.
Are your technicians certified?
Yes, all our technicians are ASE-certified with ongoing training in the latest automotive technologies and repair techniques to ensure quality service for modern vehicles.
Do you offer warranties on repairs?
We provide a 3-year/36,000-mile warranty on all repair work performed at our Rochester facility, giving customers confidence in our quality standards.
What are your business hours?
We're open Monday through Friday from 7:00 AM to 5:30 PM. Appointments can be scheduled online or by calling our main phone number.
Do you service hybrid and electric vehicles?
Yes, our technicians have specialized training and equipment to properly maintain and repair hybrid and electric vehicles while maintaining factory specifications.
How does your digital inspection process work?
Our SmartFlow system provides visual documentation of vehicle issues through photos and generates comprehensive health reports. Customers receive digital reports and can approve repairs electronically for complete transparency.
