Business Details
18 Years
experience
Emergency
services
Your Trusted Partner for Auto Repair Solutions in Springfield
At Complete Automotive, we are dedicated to providing exceptional auto repair services with a commitment to honesty, integrity, and community. Founded in 2008, our family-owned business operates two locations in Springfield, Missouri, serving clients from Springfield, Strafford, Rogersville, Ozark, Nixa, and beyond. Our mission is to use our talents to serve the community with transparency and compassion, reflected in our core values of honesty, integrity, empathy, gratitude, and excellence. We prioritize ongoing training for our technicians, ensuring they stay ahead of industry advancements while delivering precise diagnostics and repairs. As one of the few AAA-Approved auto repair centers in Springfield and an ASE Blue Seal Certified facility with an A+ BBB rating, we back our work with a 3-year/36,000-mile warranty.Our community involvement includes hosting events like National Police Officer Day and showcasing local artists in our facilities. We offer complimentary shuttle services, free vehicle inspections, and flexible financing options to enhance customer convenience. With over 1,200 reviews highlighting our skilled technicians and personalized service, we remain focused on solving complex automotive issues while maintaining the trust our clients have placed in us for nearly two decades.
Services
Oil Change
Brake Repair
Transmission Service
Scheduled Maintenance
Auto Air Conditioning
Engine Diagnostics
Tire Service
Wheel Alignment
Electrical System Repair
Emergency Roadside Assistance
Details
- Year established: 2008
Highlights and features
- Family-owned business with 16 years of local service
- Quarterly technician training for evolving automotive technology
- Free shuttle service and community-focused values
- 3-year/36,000-mile warranty on all repairs
- Recognized as Springfield's Best Auto Mechanics by local organizations
Associations and certifications
- AAA-Approved Auto Repair
- ASE Blue Seal Certified
- Better Business Bureau
- Certified Auto Repair Group
What people say
Amazing customer service
Fixed issue quickly
Reasonable cost
Shuttle service
Knowledgeable staff
Services
Brake Repair
Our ASE-certified technicians perform comprehensive brake inspections and repairs using factory-grade tools. We address issues with brake pads, rotors, calipers, and hydraulic systems while explaining necessary repairs in plain language. Customers receive detailed diagnostics through digital imaging and written reports. With over 1,200 five-star reviews highlighting our brake expertise, we ensure safe stopping distances and component longevity through precision adjustments.
Transmission Service
Specializing in both automatic and manual transmission maintenance, our team uses BG Products' advanced fluid exchange systems to remove contaminants. We inspect torque converters, valve bodies, and cooling lines while offering lifetime protection plans. Technicians complete 40+ hours of annual training to handle modern transmission control modules. Our 3-year warranty covers parts and labor, with service intervals tailored to vehicle manufacturer specifications.
Scheduled Maintenance
Following factory-recommended maintenance schedules, we perform oil changes, filter replacements, and multi-point inspections. Digital vehicle health reports track service history accessible to customers online. Our program helps prevent breakdowns while maintaining manufacturer warranties. With free pickup/drop-off within 5 miles, we accommodate busy schedules while ensuring optimal vehicle performance and longevity through consistent care.
Engine Diagnostics
Using Snap-on diagnostic equipment, we identify engine issues through OBD-II codes and live data stream analysis. Our technicians interpret sensor readings for fuel systems, ignition components, and emission controls. We provide cost estimates before repairs with options for priority fixes. With 98% first-time fix rates, we resolve complex drivability issues while educating customers about their vehicle's specific needs through detailed repair explanations.
Auto Air Conditioning
Our EPA-certified technicians service all climate control systems, including refrigerant recovery, compressor replacements, and cabin filter changes. We use ultraviolet leak detection to identify system breaches and restore cooling efficiency. Services improve fuel economy by maintaining optimal AC operation. With free system pressure checks, we ensure safe refrigerant levels while extending the lifespan of heating and cooling components through preventive maintenance.
People
Carl H
Owner
With 35 years in automotive repair and 16 years owning Complete Automotive, Carl combines technical expertise with community leadership. He oversees operations while maintaining ASE certifications and participating in industry associations.
Maureen H
Owner
Bringing automotive industry experience since 2008, Maureen focuses on customer service excellence and community engagement. She implements family-friendly shop policies and manages client relations programs.
Scott K
ASE Master Technician
Since 2019, Scott has progressed from apprentice to master technician. He specializes in classic car restoration and electrical systems, completing 200+ hours of technical training annually to maintain certification standards.
Austin W
ASE Master Technician
With over a decade of repair experience, Austin joined in 2024 specializing in performance diagnostics. He contributes technical insights through ongoing education in advanced automotive electronics and drivetrain systems.
Tori W
Service Advisor
Since 2019, Tori has managed customer service operations. She coordinates appointments and ensures clear communication between technicians and clients while maintaining 4.9+ average customer satisfaction scores.
Questions
What auto repair services do you offer?
We provide comprehensive services including brake repair, transmission work, engine diagnostics, AC maintenance, oil changes, and scheduled maintenance. See our full list online.
Do you offer emergency roadside assistance?
Yes, we provide emergency diagnostic services and can often resolve breakdown issues same-day with our two Springfield locations.
Are financing options available?
Yes, we offer flexible financing through approved lenders for major repairs exceeding $500.
What are your working hours?
We're open Monday-Friday 7:30 AM - 5:30 PM at both Springfield locations.
Do you provide warranties?
All repairs include a 3-year/36,000-mile nationwide warranty covering parts and labor.
How can I schedule an appointment?
Book online through our scheduler or call either location directly during business hours.
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