Business Details
50+ Years
experience
Your Trusted Auto Repair Partner in East Rochester, NY
Since 1951, Pats Radiator & Automotive has been East Rochester's trusted partner for automotive repair and maintenance. Our mission centers on delivering exceptional service through honesty, integrity, and quality craftsmanship. We utilize cutting-edge diagnostic tools and digital workflows to ensure precise, transparent repairs for all vehicle makes and models. Our ASE-certified technicians prioritize customer needs by providing detailed explanations, complimentary loaner vehicles, and follow-up check-ins.With a 3-year/36,000-mile warranty backing our work, we maintain rigorous professional standards while offering fleet services, European vehicle expertise, and electric/hybrid repair capabilities. Our commitment to community extends through family-owned operations, local outreach initiatives, and a focus on long-term customer relationships over transactional interactions.
Services
Auto Repair
Digital Diagnostics
Scheduled Maintenance
Fleet Services
European Vehicle Repair
Details
- Year established: 1951
Highlights and features
- ASE-certified technicians with specialized training
- 3-year/36,000-mile warranty on all repairs
- Digital inspection process with visual documentation
- Fleet service management for commercial clients
- Electric vehicle master technician certification
Associations and certifications
- AutoTechIQ
What people say
Trustworthy recommendations
Complimentary loaner vehicles
Detailed digital documentation
ASE-certified technicians
3-year warranty coverage
Services
Auto Repair
Our ASE-certified technicians perform comprehensive repairs for all vehicle systems using factory-grade tools and replacement parts. From engine diagnostics to brake system overhauls, we prioritize transparency through digital documentation and detailed cost breakdowns. Each repair includes post-service verification and a 3-year warranty for complete customer confidence.
Digital Diagnostics
Advanced diagnostic systems identify vehicle issues with precision using real-time data analysis. Our SmartFlow technology provides visual reports with annotated photos and priority-based repair recommendations. This digital workflow reduces diagnostic time by 40% while maintaining 100% transparency throughout the inspection process.
Scheduled Maintenance
Customized maintenance plans extend vehicle longevity through timely oil changes, fluid replacements, and system checks. Our 30/60/90K service packages follow manufacturer specifications while incorporating condition-based monitoring for critical components. Scheduled maintenance customers receive priority booking and complimentary multi-point inspections.
Fleet Services
Tailored fleet management solutions optimize vehicle uptime for businesses with multiple units. We offer centralized billing, maintenance tracking software, and volume pricing structures. Our technicians handle everything from routine servicing to emergency repairs for light-duty commercial vehicles and specialty equipment.
European Vehicle Repair
Specialized expertise in BMW, Audi, Volkswagen, and other European marques ensures proper maintenance according to strict manufacturer standards. We use proprietary diagnostic systems and genuine parts to preserve performance characteristics. Our technicians complete annual training updates to maintain certification for complex European vehicle systems.
Questions
What types of vehicles can you service?
We service all domestic and imported vehicles, including European models like BMW, Audi, and Volkswagen, as well as electric vehicles like Tesla.
Do you offer warranty protection?
Yes, all repairs come with a 3-year/36,000-mile warranty covering both parts and labor for complete customer confidence.
How do digital inspections work?
Our SmartFlow system provides real-time visual reports with annotated photos and priority-based repair recommendations through a secure online portal.
Are financing options available?
Yes, we offer flexible financing solutions for major repairs through approved third-party providers with competitive interest rates.
What are your service hours?
We operate Monday-Friday 8:00 AM - 5:00 PM. Emergency services require prior arrangement outside these hours.
Do you provide loaner vehicles?
Complimentary loaner vehicles are available for customers during major service appointments with advance reservation.
