Business Details
50+ Years
experience
Emergency
services
Your Trusted Partner for Towing & Auto Repair in Lee, MA
R.W.'s Towing has served Western Massachusetts since 1963, built on three generations of family dedication. Our mission is to provide reliable towing, auto repair, fleet maintenance, and roll-off dumpster services while maintaining the highest standards of customer care. With a AAA-affiliated fleet of 12 tow trucks and a full-service auto repair shop, we operate 24/7 to meet both individual and commercial needs.Our team of skilled technicians and drivers combines modern technology with traditional values, prioritizing community relationships and customer satisfaction. From roadside assistance to heavy-duty towing, we deliver solutions tailored to our clients' specific requirements.
Services
Towing Services
Auto Repairs
Fleet Maintenance
Car Rentals
Roll-Off Dumpsters
Roadside Assistance
Tire Services
Vehicle Inspections
Heavy-Duty Towing
Emergency Services
Details
- Year established: 1963
Highlights and features
- We offer 24/7 emergency towing and roadside assistance since 1963
- Our technicians maintain state-certified inspection licenses and CDL certifications
- We operate a fleet of 12 specialized towing vehicles for all vehicle types
- Our family-owned business maintains 35+ years of local community involvement
- We provide comprehensive service tracking through our digital appointment system
Associations and certifications
- AAA
- Class D Inspection Station (#PB004560)
What people say
Knowledgeable and professional
Helpful staff
In and out quickly
Fair price
Outstanding service
Services
Towing Services
Our 24/7 towing service operates with a fleet of 12 specialized vehicles including flatbeds, integrated trucks, and heavy-duty rotators. We handle all vehicle types from passenger cars to construction equipment up to 35 tons. Our team provides rapid response for both individual and commercial clients across Southern Berkshire County.
Auto Repairs
Our state-certified facility offers comprehensive auto repairs using modern diagnostic technology. Services include check engine diagnostics, transmission repairs, and tire services for domestic and import vehicles. Our technicians maintain current inspection licenses and specialize in preventative maintenance programs.
Fleet Maintenance
We provide scheduled maintenance programs for commercial fleets including alignment services, oil changes, and tire rotations. Our business manager coordinates with companies to optimize vehicle performance and reduce unexpected breakdowns. Clients include local emergency services and regional contractors.
Car Rentals
Our rental fleet includes Ford Fusion and Escape models available for local or long-distance use. Vehicles come with flexible pricing options including daily rates and weekly packages. We provide roadside assistance and maintenance support for all rental vehicles during operating hours.
Roll-Off Dumpsters
We offer residential and commercial dumpster rentals in 10-30 yard sizes for construction projects and cleanouts. Our service includes delivery coordination and weight-based pricing. We handle non-hazardous waste materials with restrictions on prohibited items like chemicals and appliances.
People
William Bill Brunell
President
Second-generation owner with 34 years of experience, Bill leads daily operations while maintaining community involvement as a fourth-generation fireman and local sports supporter.
Becky Brunell
Office Manager
Co-owner responsible for customer service and dispatch operations, Becky ensures smooth administrative functions while maintaining quality control standards across all departments.
Jake Brunell
Automotive Technician
Third-generation technician with automotive technology degree and CDL license, Jake specializes in diesel engine training while providing technical expertise to repair teams.
Kelsey Brunell
Customer Service Manager
Third-generation team member with marketing expertise, Kelsey manages customer relations, inspection services, and digital marketing initiatives to enhance client experience.
Scott Carolotto
Service Coordinator
Key operations staff responsible for appointment scheduling and parts management, Scott ensures efficient workflow coordination between service departments and customer needs.
Questions
What types of towing services do you offer?
We provide light, medium, and heavy-duty towing with specialized equipment for vehicles up to 35 tons, including flatbeds, integrated trucks, and heavy-duty rotators.
Are your technicians certified?
Yes, our team maintains state-certified inspection licenses, CDL certifications, and ongoing training in modern automotive technology and diesel engine systems.
Do you offer after-hours emergency service?
Our 24/7 emergency towing service operates year-round with immediate dispatch available through our direct phone lines at 413-243-0946 or 413-243-0948.
What areas do you service?
We primarily serve Southern Berkshire County including Lee, West Stockbridge, Stockbridge, Otis, Becket, Chester, and Blandford, with roadside assistance along the Mass Pike corridor.
Can I rent a vehicle through your service?
Yes, we offer Ford Fusion rentals with flexible pricing options for local or long-distance use, including daily rates and weekly packages with mileage allowances.
What payment methods do you accept?
We accept major credit cards and cash payments for all services, with payment arrangements available for commercial fleet accounts and large projects.
