Business Details
25 Years
experience
Your Trusted Auto Repair Partner in New London, CT
Car Connection has been providing full-service automotive repair and maintenance solutions to New London, CT, and surrounding areas since 2001. Our team of certified technicians combines decades of experience with advanced diagnostic tools to deliver reliable repairs for all vehicle makes and models. Owner Ray Suarez, who has worked in automotive mechanics since 1965, prioritizes ongoing education for himself and his staff to maintain technical excellence. We emphasize transparent communication, discussing all necessary repairs in detail before beginning work and ensuring fair pricing for every service. Our commitment to quality extends to using durable replacement parts and guaranteeing complete problem resolution.With a focus on personalized service and customer education, we help clients maintain vehicle performance between maintenance appointments. Our reputation for honesty and reliability has been built through consistent delivery of same-day repairs and exceptional service. We serve both everyday drivers and specialty vehicles, including transmissions, differentials, and suspension systems. Our shop maintains strict quality control standards to ensure every repair meets our high benchmarks. As a locally owned business, we value community trust and strive to exceed expectations with every service interaction.
Services
Brake Repairs
Oil Changes
Battery Replacement
Engine Diagnostics
Transmission Services
Suspension Repair
Electrical Systems
Cooling System Maintenance
Details
- Year established: 2001
Highlights and features
- Certified technicians with 20+ years of local experience
- Owner with 50+ years in automotive mechanics since 1965
- Transparent pricing with no hidden fees
- Guaranteed repairs using quality replacement parts
- Same-day service available for urgent repairs
What people say
Fair prices
Certified technicians
Same-day service
Owner expertise
Reliable repairs
Services
Transmission Services
Our certified technicians specialize in automatic and manual transmission repairs for all vehicle types. Using advanced diagnostic tools, we identify issues ranging from fluid leaks to complete system failures. We rebuild, replace, and service transmissions, transfer cases, and differentials with precision. Our work includes torque converter replacement, clutch repairs, and computerized transmission diagnostics. Every repair uses quality components to ensure long-lasting performance.
Brake Repairs
We provide comprehensive brake system maintenance and repairs for passenger vehicles and light trucks. Services include pad and rotor replacement, caliper servicing, and hydraulic system diagnostics. Our technicians inspect brake lines, master cylinders, and ABS components to ensure safety compliance. We use premium friction materials that meet OEM specifications for optimal stopping power. Emergency brake adjustments and CV joint replacements are also part of our brake service offerings.
Engine Diagnostics
Our engine diagnostic services utilize state-of-the-art equipment to identify performance issues quickly. We troubleshoot check engine lights, misfires, and unusual noises using computerized diagnostics. Services range from basic tune-ups to complete engine replacements. We repair fuel systems, ignition components, and cooling systems. Our technicians also perform compression tests and timing belt replacements to maintain engine longevity and performance.
Oil Changes
We offer complete oil and filter change services using high-quality motor oils that meet manufacturer specifications. Our technicians inspect fluid levels, replace air filters, and check for potential leaks during each service. We follow factory-recommended maintenance schedules for conventional and synthetic oil requirements. This essential service helps maintain engine efficiency and extends vehicle lifespan through proper lubrication and contaminant removal.
Suspension Repair
Our suspension system services address wear and tear on critical components like shocks, struts, and control arms. We perform complete front and rear suspension diagnostics, replacing worn bushings, ball joints, and tie rod ends. Our technicians align suspension components to factory specifications after repairs. We also service power steering systems, including rack and pinion replacements, to ensure safe handling and vehicle stability.
People
Ray Suarez
Owner
Ray Suarez has worked in automotive mechanics since 1965, building extensive expertise in vehicle systems. He leads Car Connection's team while maintaining hands-on involvement in complex repairs. His commitment to continuous learning ensures the shop stays current with technological advancements in automotive repair. Ray personally oversees quality control and customer satisfaction.
Questions
What auto repair services do you offer?
We provide complete automotive services including brakes, transmissions, engines, oil changes, suspension systems, and electrical diagnostics for all vehicle makes and models.
How can I schedule an appointment?
Call us at 860-442-4668 during business hours Monday-Friday 8:00 AM - 5:30 PM to schedule your vehicle service appointment.
Do you offer military discounts?
Yes, we provide a 10% discount for active military personnel and veterans on all our automotive repair services.
How long do repairs typically take?
Most repairs are completed the same day. Complex transmissions or engine work may require additional time, with clear timelines provided upfront.
What areas do you service?
We serve New London, CT and surrounding Southeastern Connecticut communities for all automotive repair needs.
What makes your shop different?
Our combination of owner-operated oversight since 2001, certified technicians, and commitment to transparent communication sets us apart from other repair shops.
