Business Details
Expert Auto Repair Services in Portsmouth, VA
For over seven decades, our family has dedicated itself to automotive excellence. Founded in the 1940s by an Italian immigrant who established Portsmouth, Virginia's first auto shop, our business has thrived through three generations of family leadership. We combine deep-rooted traditions with modern expertise, offering comprehensive repair services, collision work, and custom bodywork performed by mechanics with decades of combined experience.Our commitment to treating customers like family has earned us enduring trust in the community, including special recognition for military members. With employees who have served alongside us for over 38 years, we maintain the highest standards of craftsmanship while honoring our grandfather's original values of integrity and personalized service.
Services
Collision Repair
Mechanical Repairs
Custom Painting
Car Restoration
Used Vehicles
Frame Repair
Computer Diagnostics
Tire & Suspension
Auto Glass
Custom Fabrication
Highlights and features
- Three generations of automotive expertise since the 1940s
- Treat customers like family with personalized service
- Special military discounts for service members
- Employees with 38+ years of institutional knowledge
- Accepts all insurance providers for convenience
Services
Collision Repair
Our I-CAR certified technicians restore vehicles to factory specifications using advanced equipment. We handle insurance claims directly and provide digital documentation throughout the repair process. Customers receive complimentary vehicle washes and multi-point inspections with every completed repair.
Mechanical Repairs
From routine maintenance to complex engine diagnostics, our ASE-certified mechanics service all vehicle makes. We utilize factory-grade diagnostic tools and offer complimentary brake inspections. Our 38-year veteran technicians ensure proper repair execution on the first visit.
Custom Painting
Our PPG-certified paint technicians match factory finishes using climate-controlled spray booths. We offer color sanding, clear coat protection, and custom paint matching services. All paint work includes a 3-year warranty against peeling or fading.
Car Restoration
Specializing in frame-off restorations using rotisserie-mounted techniques. We preserve original components while upgrading mechanical systems. Services include rust removal, metal fabrication, and period-correct detailing for vintage vehicles.
Used Vehicles
Certified pre-owned inventory with 30-day/1,000-mile limited warranties. Vehicles undergo 125-point inspections and include CARFAX reports. Financing options available through multiple lenders with competitive interest rates for qualified buyers.
People
Frank P. Eates Jr.
Co-Owner
With over 42 years in automotive repair, Frank oversees daily operations and quality control. He maintains the family tradition of hands-on management while implementing modern repair technologies.
Peter Eates Sr.
Co-Owner
Bringing 32 years of mechanical expertise, Peter manages technical operations and staff training. He specializes in complex diagnostics and ensures adherence to factory repair standards across all service departments.
Questions
What auto repair services do you offer?
We provide collision repair, mechanical services, custom painting, car restoration, and used vehicle sales. Our technicians handle all makes and models with factory-grade equipment.
Do you work with insurance companies?
Yes, we accept all major insurance providers and handle claims directly. Our staff coordinates with adjusters to streamline repairs while maintaining quality standards.
Are financing options available for used cars?
We offer financing through multiple lenders with competitive rates. Our sales team helps customers find approved financing options during the vehicle selection process.
Do you offer military discounts?
We provide special pricing for active duty and veteran customers as a token of appreciation for their service. Proof of service is required at time of service.
What are your business hours?
We operate Monday through Friday from 7:00 AM to 4:00 PM. Appointments are recommended but walk-ins receive complimentary vehicle inspections.
How experienced is your staff?
Our lead technicians have 32-42 years of experience. We maintain institutional knowledge through employees who have worked here over 38 years while staying current with industry certifications.
